The Growing Importance of Last-Mile Delivery in India’s Logistics Ecosystem
Introduction As e-commerce continues to thrive in India, one crucial aspect of the logistics process stands out: last-mile delivery . This final step, where goods are transported from a distribution hub to the customer’s doorstep, is essential in meeting the high expectations of today’s consumers. It accounts for a significant portion of delivery costs, often between 30% to 35%, making it a critical focus for logistics companies aiming to remain competitive and efficient (Deloitte). In India, with its dense urban areas and growing tier-2 city markets, last-mile delivery has become a key challenge—and opportunity—for logistics providers. By enhancing this final leg of the journey, businesses can not only reduce costs but also improve customer satisfaction and streamline operations. Key Drivers of Last-Mile Delivery Growth 1. E-Commerce Expansion The surge in online shopping, especially in urban and semi-urban regions, has directly impacted the demand for efficien...